Last Updated: October 9, 2019
About Children. We do not intentionally gather Personal Information from users who are under the age of 13. If a child under 13 submits Personal Information to the Service and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at firstname.lastname@example.org.
Data Controller and Data Processor. We act both as a data controller (where we have direct control of your personal data) and as a data processor (where we may process your personal data on behalf of one of our Customers ("Customer" is typically a service business). We act as a data controller for any of your personal information that is stored in your own account. However, if you are using the Service either (i) as an employee, contractor or similar of a Customer; or (ii) an individual interacting with a Customer, then your interactions with that Customer (including any associated personal information) are controlled by that Customer and we act as a data processor on their behalf. We will explain the different impact of whether we are a data controller or a data processor below.
Collection of Information. Unless you have otherwise given us appropriate consent, we collect, use and disclose only such information as is required to enable us to manage your account, to provide the Service, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Service or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
"Personal Information" is personally identifiable information, such as your name, address, e-mail address, and credit card information. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Service or be able to access them at all. In other instances, your choice not to provide certain Personal Information may mean that you will not be able to use certain features of the Service. We may collect Personal Information in respect of the Service through registration processes, communications with you, service use, subscription, user support and surveys.
"Non-Personal Information" is information of an anonymous nature, such as the domain used to access the Service, and the type and version of browser or operating system being used to access the Service. Aggregate information, such as demographic statistics of our users (e.g. geographical location of our users), number of users, what pages users access or visit, and average time spent on the Service is not considered Personal Information. Similarly, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Collection and Use of Information: We collect information for the following purposes:
We share Personal Information about you in respect of the Service only with our service providers and partners which include website hosting, cloud service providers, analytics providers, email marketing providers and billing system. Our service providers may host data worldwide and accordingly your Personal Information may be available to governments worldwide under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.
From time to time we may employ third parties to help us improve the Service. These third parties may have limited access to user information solely for the purpose of helping us to improve the Service and they will be subject to contractual restrictions prohibiting them from using the information about our users for any other purpose.
Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website or App members, other users of the Service, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
When you provide credit card or other payment information to pay for subscriptions to the Service, your credit card and financial information is processed by Zuora, a third-party subscription management provider.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your account information or your password for the Service to third parties.
Access, Accuracy and Right to be Forgotten: Where we act as a data controller, you have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, where we act as a data controller we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. If we act as data processor we will communicate your request to the appropriate data controller.
Where we act as a data controller, we will (i) provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate; and (ii) use commercially reasonable efforts to implement such updates, corrections, deletions or additions as promptly as practicable for the services you are using and for our records. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service. If we act as data processor we will work with the appropriate data controller to keep your Personal Information accurate and up-to-date.
In addition, if you are resident in the European Economic Area, under European law you have the following rights in respect of your personal information that we hold:
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information or would otherwise like to exercise any of your rights in respect of your personal information (whether as set out above or otherwise), if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: email@example.com.
Questions or Additional Information:
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to firstname.lastname@example.org.
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